Frequently Asked Questions
Everything you need to know about your Pompea shopping experience.
What are the available shipping options and delivery times?
We offer standard and express shipping across Europe. Standard delivery typically takes 3-5 business days, while express shipping arrives within 24-48 hours depending on your location.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also monitor your status directly from the 'My Orders' section in your account.
What is your return policy for intimate apparel?
For hygiene reasons, items such as underwear and stockings can only be returned if they are unopened, in their original packaging, and with all seals intact within 14 days of receipt.
Which payment methods do you accept?
Pompea Official Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How do I choose the right size for hosiery and leggings?
We provide a detailed Size Guide on every product page. We recommend measuring your height and weight to find your perfect fit in our compression and comfort charts.
Are Pompea products eco-friendly?
We are committed to sustainability through our 'Eco-Friendly' line, which utilizes recycled fibers and sustainable manufacturing processes to reduce our environmental impact.